US shoppers are expected to return $100B worth of unwanted goods bought this holiday season; online purchases 3x more likely to be returned than those in stores (Alistair Gray/Financial Times)

Alistair Gray / Financial Times:
US shoppers are expected to return $100B worth of unwanted goods bought this holiday season; online purchases 3x more likely to be returned than those in stores  —  US consumers are expected to send back a record $100bn worth of unwanted goods bought between Thanksgiving and Christmas as the rise of ecommerce causes a returns epidemic.



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